MasterCollision
Group
Experience Minnesota's Finest in Auto Body Collision Repair!
877-320-2886 . 24 Hours A Day
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Auto Body Collision Repair - Questions and AnswersWe know this is probably new territory for you. If you've got more questions, go ahead - ask! It's Okay! |
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How do I get an Estimate? |
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How do I get an Estimate? |
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Do I need more than 1
Estimate? No. You only need one. If your insurance company says you need more than one, let us know and we can work with them on your behalf. |
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My insurance company is paying
for the repairs. What should I know? Call your insurance company and get a Claim Number. We'll need that to get started. When your vehicle has been repaired, you will pay Master Collision Group your deductible. Your insurance company will issue a check for the remaining balance. If you've got rental car coverage you can get a rental car. If you don't have rental car coverage, you can still get a rental car - you're just paying for it personally. |
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I got hit. That person's insurance company is paying
for the repairs. What should I know? Make sure to write down all of their information - Name, Address, Phone, Car - Make/Model, Their Insurance company. We will need a claim number to get started. The person that caused the damage to your vehicle should be liable for the repairs, and so their insurance company will be paying. In this situation, you are the "Claimant". As a Claimant, you will not be responsible for any deductible. You will also be eligible for rental car coverage too. |
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Do you have a warranty? We are proud to provide a Lifetime Warranty. We want you to be happy and will stand behind our work! |
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Your
Technicians have what type of training? We hire the "cream of the crop" to work on your vehicle. Today's vehicles are complex and require skilled and highly trained technicians. All of our technicians receive on-going training to keep up-to-date with the latest vehicles and repair techniques. They are I-CAR and ASE certified. They can work on all vehicles - both foreign and domestic. |
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How
long will it take to repair my vehicle? This is based on the amount of work that needs to be done. Your Estimator should be able to give you a projected "done date" - providing there are no delays - ie: parts delay. You will be kept informed if the process should be delayed. We know you want your vehicle back fast. |
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I need a rental car. Will my insurance pay for it? This has many possible answers... - If it's YOUR vehicle and YOUR insurance is covering the repairs AND you have rental car coverage, then the answer is Yes. - If you do NOT have rental coverage, you will be pleased to know that Master Collision Group has discounted rates with Enterprise. Ask us how to get this special rate on your rental. - If you are a Claimant (another party's insurance is paying for the repairs), rental coverage is covered by THEIR insurance. |
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I've heard of
DRP - What does it mean? It stands for Direct Repair Program. This is what insurance carriers call those companies that they prefer to do business with, and therefore, make it easier to process paperwork. Master Collision Group is a DRP for most major insurance carriers. In fact, we were one of the first (ever) in the Twin Cities area to become a DRP shop. |
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What
insurance companies do you work with? This is easy... ALL of them. From local to out-of-state insurance companies. As part of our service to you, we offer claim assistance. |
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I just have a minor scratch I'd like fixed. Do you
have a minimum? No. We're happy to help you with whatever work you'd like done. From minor scratches, dents, dings, mirror replacement, even headlight clearing (making foggy or yellowed headlights clear again). These types of services usually fall below most deductible requirements. We have very competitive rates for out-of-pocket services. |
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My insurance company is telling me I have to use a different
shop. Can they do that? No. It's YOUR vehicle, so it is YOUR choice where you want it repaired. |
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What type of
vehicles do you repair? We work on ALL makes and models - both foreign and domestic. |
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Can you adjust your estimate to absorb my deductible? No. Any ethical body shop will not do this. You have a contract with your insurance company to pay the first part of the bill (up to your deductible amount) and they pay the remaining balance. If a body shop is willing to cut corners to absorb the cost, you will probably not be happy with the repairs, and your safety may be in jeopardy. |
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My car has been determined to be a Total Loss. What
does this mean? Generally, it means that your insurance company will pay you Fair Market Value for your vehicle, minus your deductible. They will then take ownership of the vehicle. This is providing you have Full Coverage on the vehicle. |
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Will
the new paint match the existing paint? Yes. We use a computerized color matching system. Then, we'll mix the paint and spray a test swatch to visually check the match BEFORE the vehicle is painted. |
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Can
I get a ride home after I drop off my car? Yes. We offer courtesy rides to work or home, providing they are within a reasonable distance. |
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What type of
payment do you accept? We accept Visa, Master Card, Cash, and Checks (under $1000). |
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Some companies offer Estimates via Email. Why don't
you? Honestly, it's because we believe you have to inspect the whole vehicle. There's usually damage that can't be seen on the surface that needs to be taken into account when providing an Estimate. |
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